Information Technology Service Management - SiberTime Technology and Information Security Services

ISO/IEC 20000 ITSM - BTHYS

Information Technology Service Management

ISO is an international IT service management standard (BTHYS) that enables the IT organizations to meet their requirements in relation to both in-company or outside or external BTHYS processes. With an internationally most secure application, ISO 20000 help the organizations compare how they present the services managed, how they measure their service levels and how they assess their performances. It is broadly aligned with ITIL® and drawn strongly.

ISO 2000 helps your organization compare its BTHYS, develop its services, meet customer requirements and demonstrate skills to create a framework for an independent evaluation.

ISO/IEC 20000 Benefits

It demonstrates reliability and high service quality and presents competitive differences;
It enables access to important markets since many organizations in the public sector indicate that IT service providers demonstrate compliance with ISO 20000;
It provides the clients with a security that their service requirements will be met;
It enables service providers to monitor, measure and review their service management processes and services, and obliges a measurable efficiency level and a continuous improvement culture;
It decreases costs of compliance with various regulations including PCI DSS and Sarbanes-Oxley
It helps benefit from ITIL applications in order to optimize resources and processes.

ISO / IEC 20000 Parts

ISO 20000 uses a process based approach from continuous improvement and this is divided into five sections. Parts 1 and 2 summarize the requirements towards the implementation of a service management system (SYS) that enables IT service providers to increase service quality they present to their internal and externa clients.

Part 1: Service management system requirements

It enables requirements for BTHS and is related to those in their organizations who are in charge of starting, implementing and maintaining BTHYS. It provides a specifications for service management system. Organizations may approve their SYS’ independently in accordance with ISO 20000 conditions.

Part 2: Guidance related to the implementation of service management systems explains the best practices for service management processes under the scope of part 1.

Part 3: ISO 2000 – 3 guidance related to scope definition and applicability;

ISO 2000-1 provides important information for supplying information about the implementation of SYS.

Part 4: Process reference model (ISO 20000-4),

It helps you develop a process evaluation model according to process evaluation principles.

Part 5: Sample application plan for (ISO 20000-5),

It provides an application plan for a SYS that meets ISO 20000-1 requirements.

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