ITIL

Information Technologies Infrastructure Library

Information Technology Infrastructure Library (ITIL®) is a methodology that is used for managing IT as a service. In order to provide IT services that are more compliant with business needs it focuses on the end user rather than technology. ITIL is frequently used in preparing ISO / IEC 20000 certificate.

ITIL is a framework that relies on five-stage service cycle for IT service management (ITSM): Service strategy, service design, service transition, service process and continuous service improvement.

1. Service strategy includes the necessity to understand the customers, and how BT services will be developed and successfully executed to meet service requirements.

2. Service design enables the service to be designed in an efficient manner with low cost.

3. Service transition demonstrates the design that is designed and tested.

4. Service process delivers and manages the service.

5. Continuous service improvement provides for a mechanism for improving the technology and processes used in service and management.

ITIL BENEFITS

ITIL is the most widespread recognized ITSM framework in the world both in public and private sector, and is accepted as the best application for service management in organizations of all dimensions and types. It has been adopted by thousands of organizations globally. Main benefits for adopting the ITIL are as follows:

Bringing IT solutions in compliance with the business needs

Realistic service levels

Consistent, repeatable processes

Efficient service provision

Developed services and processes

Transparent costs and developed Management Review

Continuous improvement based on regular measurement and tracing

ITIL vs ISO / IEC 20000

Although they have many common points, ITIL and ISO / IEC 20000 serve difference purposes. ISO 2000 is a standard related to service management processes. The organizations may obtained audited certification independent of the standards in order to demonstrate to ITSM that they follow best practices. ITIL recommends on ITSM best practices. It involves options that the organizations could adopt and adapt according to business needs, local conditions and the maturity of service provider.

Why Choose Us

In contrast to Sibertime's standardized services with more than 10 years experienced consultant, supervisor and technical staff in more than 15 sectors, it provides manageable and value added services by creating custom projects for customers.